Product safety guidelines for suppliers

To help ensure your products are safe, we encourage New Zealand suppliers to use "NZS ISO 10377:2017 Consumer product safety — Guidelines for suppliers".

About the standard

The international standard ISO 10377 Consumer product safety – Guidelines for suppliers has been adopted in New Zealand to help suppliers ensure their products are safe.

The standard is voluntary. It provides guidance for businesses to help them assess and manage the safety of the consumer products they supply.

Incorporating the internationally recognised product safety principles and processes outlined in the standard will help you to:

  • protect your customers from unsafe products
  • strengthen your organisation’s reputation and brand
  • reduce the risk of needing to recall a product.

Consumer Product Safety: It's your business video

What it covers

The standard takes a whole-lifecycle approach to due diligence. It contains practical guidance on how to assess and manage the safety of consumer products, including:

  • basic principles for addressing consumer product safety, and
  • specific guidance for safety in design, production, and the marketplace.

What it doesn't cover

This standard has been adopted to support — not replace — New Zealand’s consumer product safety laws, regulations and standards.

The standard doesn't cover issues such as worker safety, protection of the environment, or social and ethical issues — these are covered by other laws, regulations, and standards.

Who can use it

The standard covers all parts of the supply chain for consumer products, including:

  • product designers
  • manufacturers
  • distributors, and
  • retailers.

The principles and guidance can be scaled to suit businesses of any size, wherever they are in the supply chain and the world.

The principles and processes can also be adjusted to work for businesses dealing with non-consumer products – for example, it could be used by a business that supplies building products to trade users, such as importers of electrical equipment or plumbing supplies.

If you're not a New Zealand business

If you're not a New Zealand business and would like to purchase a copy of the standard, or if you would like more information on related standards, visit the Standards New Zealand Te Mana Tautikanga o Aoteaora website.

Standards New Zealand Te Mana Tautikanga o Aoteaora(external link)

Applying the standard to your business

If your business can’t apply NZS ISO 10377 all at once, consider taking a risk-based approach and focus on adopting the principles for your highest risk products first. For example, review your inventory to identify products for more vulnerable user groups, such as children, and focus on these products first.

Tips on using a risk-based approach can be found in the standard.

Request a copy of NZS ISO 10377

We want you to use NZS ISO 10377, so we're offering a limited number of New Zealand businesses free access to the standard and accompanying guide. To get your free electronic copy, complete the request form below.

Request a copy of NZS ISO 10377 form