Contact us

Get in touch with us if you would like more information or have a question.

By phone

Freephone: 0508 426 678
From overseas: 64 4 474 2750

Hours: Monday to Friday, 8:30am to 5pm NZT (except public holidays)

Office location and postal addresses

Attn: Product Safety
Ministry of Business, Innovation and Employment
15 Stout Street, Wellington 6011
PO Box 1473, Wellington 6140
New Zealand

Media enquiries

You can email our media desk at

Assistance available

If you speak a different language

You can use the free telephone interpreting service.

  1. Call us after 9.00am
  2. Ask for an interpreter
  3. Tell us what language you speak
  4. An interpreter will join you shortly

If you’re deaf or hearing impaired

We can use the Video Relay Service to provide information after 9:00am. Visit the New Zealand Relay website to see how it works.

New Zealand Relay(external link)