The flange securing the burner heat exchanger tube to the internal front fascia of the appliance may not be properly formed. During use on gas, hot water services with the defect may emit carbon monoxide into the caravan or motorhome.
If the unit is powered by gas and is operated in an enclosed area – such as a caravan or motorhome, carbon monoxide may infiltrate the vehicle.
What to do...
Consumers should immediately check if their appliance is affected and if so, cease using the appliance powered by gas.
To identify affected appliances: open the exterior access door to the hot water service and check the model and serial number located on the right hand side.
Affected Model numbers are SW6DEA, SW6DA and SW4DEA with serial numbers between 181315552 and 193002648 (some serial numbers may end with a 'D') and between 8183311827 and 8190201139. Manufactured between 4 April 2018 and 1 August 2019.
If a label with the recall number CTC001 is not present next to the serial number sticker and the appliance falls under this recall, the consumer must discontinue use of the hot water service on gas and contact Coast to Coast RV Services for inspection and possible remedy.
If a customer’s water heater fails the recall inspection and needs to be replaced, it will be replaced with a new 2020 Suburban like for like water heater.
Consumers with affected appliances should visit Coast to Coast Caravan and Leisure’s dedicated recall webpage at https://www.coastrv.com.au/suburbanrecall/ to check their serial number and register their water heater for inspection. Consumers may also call Coast to Coast Caravan and Leisure’s dedicated recall hotline on (toll-free) 0800 895 408 or email us at email@example.com.