Failure to notify us of a recall is an offence under the Fair Trading Act and you could be fined up to $600,000. You must inform us within 2 working days of the recall being made public – but we encourage you to let us know as early as possible.
Notify a recall
Complete the online product safety recall form using the Business Connect platform.
You will need a RealMe login to access the platform. If you have used a RealMe login somewhere else, you can use it to access the form as well.
For questions about the form, email us and we will try to help or direct you to relevant support.
If you are experiencing issues with your RealMe login, please contact the support team:
- only needs to be done once for each recall, even if there are several businesses involved
- should be done by the business leading the recall in New Zealand.
Section 31A of the Fair Trading Act has more information on which recalls you need to notify.
What you must tell us
You must tell us full information about what is wrong with the product, the risk it presents and what consumers, or owners should do.
Recalls that must be notified to other government agencies
Products that have reporting or recall notification requirements under other legislation, such as food, medicine or, vehicles, may require other agencies to be notified.
For recalls that fall under other legislation and a different agency, there is no need to also notify MBIE.