Sigenergy- SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers with quick connect AC plug
Product Identifiers
Sold from March 2025 to November 2025 at the below retailers:
- J.A. Russell Limited
- Energy Systems Group Limited
Product Identifiers- Consumers will receive a notification via the mySigen app if their product is affected by the recall.
- Sigenergy SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers with quick connect AC plug (requiring ferrules and crimping)
The Hazard!
There has been an issue with a small number of damaged AC plugs on single phase 8/10/12kW products.
There have been minor installation issues with these AC plugs.
The product AC plug could overheat and become damaged posing a risk of fire.
What to do...
Consumers should ensure their systems are connected to the internet so they can receive a firmware update. This allows Sigenergy to update and monitor each system proactively and temporarily reduce the AC output if the product is operating at sustained full load. This prevents the AC plug from overheating and becoming damaged. All affected products that are online have already received the firmware update.
Consumers will receive a free replacement product that has an updated AC plug. Consumers will be contacted by their retailer or a Sigenergy service partner to arrange replacements.
Sigenergy will also provide affected customers with an additional 2-year warranty on the product.
For more information, consumers should contact Sigenergy Australia Pty Ltd via email at sigenservice.au@sigenergy.com or visit https://www.sigenergy.com/au/ac-replacement/end-user.
Product Identifiers
Sold from March 2025 to November 2025 at the below retailers:
- J.A. Russell Limited
- Energy Systems Group Limited
Product Identifiers- Consumers will receive a notification via the mySigen app if their product is affected by the recall.
- Sigenergy SigenStor EC 8.0/10.0/12.0kW SP AU Energy Controllers with quick connect AC plug (requiring ferrules and crimping)