Mecca 240V Single Vertical Heated Towel Rail NRV902H
Product Identifiers
Sold from May 2025 to October 2025 at the below retailers:
- Chesters Plumbing & Bathroom Centre Ltd
- MICO New Zealand Limited
- Plumbing World
- Renoarts Bathroom Auckland
- O'Briens Plumbing & Bathroom (Rotorua) Ltd
- PlaceMakers
- ZIP Plumbing Plus
- Reece New Zealand Limited
Product Identifiers: Mecca 240V Single Vertical Heated Towel Rail NRV902H
- NRV902hBN
- NRV902hBZ
- NRV902hCH
- NRV902hGM
- NRV902hMB
The Hazard!
Testing has confirmed that when installed vertically, heat accumulates at the upper end of the rail. As a result, the top section can reach excessively high temperatures during normal operation — approximately 65°C with no towel, and up to around 80°C when covered with a towel. This creates a potential burn hazard if touched, while the rest of the rail maintains normal temperatures.
The excessive heat at the upper section of the rail presents a burn hazard. If a user accidentally touches the overheated area — particularly after the rail has been operating for more than two hours or when a towel is placed over it — the elevated surface temperature could cause skin burns.
What to do...
Customers should immediately stop using the product, switch it off, and disconnect it from the power supply. They should then contact Nero Tapware to arrange a replacement or repair. Refunds may be considered upon request.
Product Identifiers
Sold from May 2025 to October 2025 at the below retailers:
- Chesters Plumbing & Bathroom Centre Ltd
- MICO New Zealand Limited
- Plumbing World
- Renoarts Bathroom Auckland
- O'Briens Plumbing & Bathroom (Rotorua) Ltd
- PlaceMakers
- ZIP Plumbing Plus
- Reece New Zealand Limited
Product Identifiers: Mecca 240V Single Vertical Heated Towel Rail NRV902H
- NRV902hBN
- NRV902hBZ
- NRV902hCH
- NRV902hGM
- NRV902hMB
