1 November 2016
Radio Systems Detachable AC Plug Adaptor Insert sold with PetSafe® and SportDOG® Brand Products
Archived 01 November 2018
Product IdentifiersImpacted units include all batch codes ending: 09, 10, 11, 12, 13, 14 and 15. The following batch codes from 2016 are also part of product recall: 0116, 0216 and 0316. Affected Products: - SportTrainer® Remote Trainers - SD-425E, SD-825E, SD-1225E & SD-1825E - Rechargeable NoBark 10R Collar - SBC-10R-E - SportDOG SD-425E Adaptor Accessory - SAC00-13980 - SportDog 9Volt Power Adaptor - to suit - SBC-10R RFA-106 - SportTrainer 1200 m & 1600 m Add-A-Dog - SDR-AE - In-Ground Fence & Stubborn Dog In-Ground Fence Systems - PRF-3004W-20 & PRF-3004XW-20 - Stay + Play Wireless Fence™ & Extra Receiver Collars, Receiver Charger & Transmitter Adapter - PIF17-13478, PIF19-14186, PIF19-14011, RFA-14132 & RFA-14133 - Little Dog Deluxe In-Ground Fence - PIG20-11041 - ScoopFree® Ultra & Original Self-Cleaning Litter Boxes - PAL19-14656 & PAL19-14657 - Passport™ Intelligent Cat Flap Small & Medium - PPA19-20558 & PPA19-20559 - Big Dog Rechargeable Bark Control - PBC17-13465 - ScoopFree Power Adaptor - RFA-392
Some of the plug inserts have a manufacturing fault that causes them to break apart while being unplugged from a power socket. If the enclosure of the detachable plug portion breaks, this can potentially expose live parts which can cause a dangerous electric shock.
What to do...
If you have one of the products manufactured between 2009 and 2016, it is critical that you do not attempt to unplug it. Call or visit the website to receive important instructions and support to remove it safely, this process will also include a replacement plug insert.