Purpose and scope
The purpose of this privacy statement is to let users of the Product Safety and Product Recalls websites know when we collect personal information and what we do with it. We do not use, share or disclose personal information collected or received through this website except as set out in this statement.
Collection, storage and use
You can use this website without disclosing any personal information.
Voluntary disclosure of personal information
You may choose to voluntarily provide personal information through this website (e.g. via the report unsafe product form). This information will be viewable by site administrators, Ministry of Business, Innovation and Employment staff who require access to the information to perform their role, and third-party contractors who may administrate or work on the site.
When you subscribe to Product Recalls notifications, the details you provide will be stored in a secure third-party database (website content management system ). You will be asked to provide an email address so we can send you automatic notifications to keep up with the most recent recalls. When you unsubscribe, your details will be deleted from the database.
Holding of information
When you provide personal information, unless otherwise indicated, it will be held by us. It may be stored or accessed on behalf of us by authorised third parties (such as third-party contractors) to the extent that is necessary, for example for them to administrate or work on the site. We will store and keep your personal information secure in accordance with the Privacy Act 2020 and any agents will be subject to our information security and privacy requirements.
Use of personal information
We will generally only use personal information provided to us through this website for the purpose you provided it, that is to action or respond to the information provided, to contact you, (to administer the site, and to improve our services. We may also use personal information provided to us through this website for other reasons permitted under the Privacy Act (eg, with your consent, for a directly related purpose, or where the law permits or requires it).
Disclosure of information
We will generally not share personal information that is provided or collected through this website, unless it is necessary to do so for the purpose for which you gave us the information (eg, to investigate a complaint) or where you consent. We will not otherwise disclose personal information provided or collected through this website unless required or otherwise permitted by law.
We may also be required to disclose information under the Official Information Act 1982 or to a Parliamentary Select Committee or Parliament in response to a Parliamentary Question.
Records and retention of personal information
We will only retain personal information as long as it is required for the purposes for which the information may lawfully be used.
Where any information provided (which may include personal information) to, or through, this site constitutes public records, it will be retained to the extent required by the Public Records Act 2005.
Our websites have security measures in place to prevent the loss, misuse and alteration of information under our control. To maintain the cyber security of our systems and information, our systems are subject to ongoing monitoring (including activity logging), analysis and auditing.
We may use information about your use of our websites and other IT systems to prevent unauthorised access or attacks on these systems or to resolve such events. We may use this information even if you are not involved in such activity.
We may use services from one or more third party suppliers to monitor or maintain the cyber security of our systems and information. These third party suppliers will have access to monitoring and logging information as well as information processed on our websites and other IT systems.
Rights of access and correction
You have the right to:
- find out from us whether we hold personal information about you
- access that information; and, if applicable
- request corrections of that information.
If we have a good reason for refusing a request for correction, you are entitled to request that a statement be attached to the information of the correction that was sought but not made.
If you want to check personal information that we hold, please write to:
Ministry of Business, Innovation and Employment
PO Box 5488
For more information on the privacy laws in New Zealand and contact details for the Office of the Privacy Commissioner, visit the Privacy Commissioner's website.
Collecting statistical information using cookies via Google Analytics
Data collected may include:
- your IP address
- the search terms you used on this site
- the pages you accessed on this site and the links you clicked on
- the date and time you visited this site
- the referring site (if any) from which you clicked to reach this site
- the device you used to access this site
- your operating system (eg, Windows 10, Mac OS X)
- the type of web browser you used to access this site (eg, Internet Explorer, Google Chrome)
- other things like your screen resolution, the release of your installed Flash version and the language setting of your browser.
Browser or ‘web’ cookies are small text files that are sent by a website and stored on your computer's hard drive to collect information about how you browse the website.
Cookies are used to:
- measure how you use the website so it can be updated and improved based on your needs
- remember the notifications you’ve seen so that we don’t show them to you again
Google Analytics and Facebook
Using Google Analytics means that we can advertise to visitors who have visited certain pages on our site. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook.
The types of advertising features implemented on the MBIE website may include:
- Remarketing with Google Analytics
- Google Display Network Impression reporting
- DoubleClick platform integrations
- Google Analytics Demographics and Interests reporting
- Facebook Pixel.
You can opt-out of remarketing by visiting the following pages on Google and Facebook:
You can read Google’s privacy statement at the Google Safety Center:
You can manually disable cookies at any time - check your browser's help information to find out how. Disabling cookies will not affect your ability to use this website.