14 September 2022

LG ESS Home Batteries (second recall)

Product Identifiers

ESS Home Energy Storage System Batteries that are part of the second recall in New Zealand are the following models: RESU10H_Type C and RESU10H

These affected batteries are equipped with cells from specific production lots manufactured between January 2016 to March 2017 and September 2018 to June 2019

 See the first recall here

These ESS Home Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. Each ESS Home Battery is marked with a unique serial number.

Supplier Contact

LG Energy Solution

Responsible Agency

https://www.mbie.govt.nz

The Hazard!

The batteries may overheat and catch on fire.

If the batteries overheat, there is an increased risk of fire which may result in an injury or death and/or property damage.

What to do...

LGES is installing a new diagnostic software roll-out to all units.

The software is designed to detect abnormal behaviour in cells and trigger a "switch off" if a potentilaly affected unit is identified. This unit will then be replaced.

Accept and install the software update or contact your installer if your need support to do so.

If a "switch-off" occurs contact your installer/supplier or LGESAU to arrange for the unit to be replaced.

Additional information is on the LG Energy Solution websiteClick on "Battery Recall: Free Replacement Campaign" for more information including guidelines on how to check your battery's serial number.

For more information, please contact LG Energy Solution at productau@lgensol.com

Product Identifiers

ESS Home Energy Storage System Batteries that are part of the second recall in New Zealand are the following models: RESU10H_Type C and RESU10H

These affected batteries are equipped with cells from specific production lots manufactured between January 2016 to March 2017 and September 2018 to June 2019

 See the first recall here

These ESS Home Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. Each ESS Home Battery is marked with a unique serial number.

Supplier Contact

LG Energy Solution

Responsible Agency

https://www.mbie.govt.nz